Last Updated: July 15, 2026
This Refund & Cancellation Policy ("Policy") governs refunds, cancellations, payment reversals, credits, and related matters for all services, subscriptions, listings, advertisements, marketplace features, and other products made available through Empires Boost, a brand owned and operated by Shivguru Enterprises ("Empires Boost", "Company", "we", "our", or "us").
This Policy applies to all users of:
- https://empiresboost.com
- https://empiresboost.in
- Empires Boost mobile applications
- Any future websites, applications, or digital platforms operated under the Empires Boost brand
By purchasing, subscribing to, booking, or using any paid service on the Platform, you agree to this Policy.
1. Marketplace Nature of the Platform
Empires Boost is a technology-enabled marketplace that facilitates connections between customers and independent service providers.
Unless expressly stated otherwise for a particular offering, Empires Boost is not the provider of the services listed by independent service providers on the Platform.
Payments made directly between customers and service providers are governed by the agreement between those parties. Empires Boost is not responsible for refunds relating to such direct transactions unless otherwise required by applicable law or expressly agreed in writing.
2. Types of Payments
Payments made through the Platform may include:
- Membership or subscription fees
- Service provider registration fees
- Business listing fees
- Featured listing fees
- Advertising or promotional services
- Lead generation plans
- Marketplace services
- Digital products
- Training programs
- Consultation bookings
- Verification fees
- Platform service charges
- Other products or services introduced from time to time
Each product or service may have separate commercial terms displayed at the time of purchase.
3. Cancellation Before Service Delivery
Where cancellation is requested before a paid service has commenced or before any substantial work has been performed, Empires Boost may review the request and, where appropriate, process a cancellation in accordance with the applicable terms of the purchased service.
Some services may be cancelled, while others may become non-cancellable immediately after purchase because preparation, onboarding, verification, scheduling, digital delivery, or allocation of resources begins.
4. Digital Products and Digital Services
Many products offered through Empires Boost are digital in nature and may begin processing immediately after payment. These may include:
- Digital business profiles
- Online listings
- Lead plans
- Digital advertising services
- Website setup
- Consultation bookings
- Verification services
- Promotional campaigns
- Downloadable resources
- Software-related services
Where digital delivery, activation, account creation, onboarding, scheduling, or service commencement has already occurred, cancellation or refund may not be available unless required by applicable law.
5. Customer Enquiries and Lead-Based Services
For lead generation, enquiry distribution, or customer connection services:
- Empires Boost facilitates business opportunities and does not guarantee a specific number of sales, conversions, contracts, revenue, or profits.
- Business outcomes depend on multiple factors, including the responsiveness of the service provider, pricing, availability, service quality, location, customer requirements, and market conditions.
- Unless specifically promised in writing as part of a purchased plan, enquiries are provided on a best-effort basis.
6. Subscription Services
Where a service is offered on a recurring subscription:
- Users may cancel future renewals in accordance with the applicable subscription terms.
- Cancellation stops future billing where applicable but does not automatically entitle the user to a refund for amounts already paid for the current billing period unless required by law.
7. Situations Where a Refund May Be Considered
Subject to verification, Empires Boost may consider a refund where:
- A duplicate payment was successfully received for the same order.
- A payment was debited but the order could not be processed due to a technical error attributable to the Platform.
- The Company is unable to provide the purchased Platform service for reasons solely within its control.
- A refund is otherwise required under applicable law.
Refund eligibility will be determined after reviewing the relevant facts and records.
8. Situations Where a Refund May Not Be Available
Subject to applicable law, refunds may not be available where:
- A digital service has already commenced.
- A consultation has taken place.
- A lead generation plan has been activated.
- A business listing has been published.
- Advertising or promotional activities have started.
- Verification or onboarding has commenced.
- Incorrect information was provided by the user.
- The user changes their mind after service activation.
- The user fails to use the purchased service.
- The dispute relates to services performed directly by an independent service provider rather than by Empires Boost.
Nothing in this Policy limits any non-waivable rights available under applicable law.
9. Service Provider Transactions
Where a customer directly engages an independent service provider, the following are matters between the customer and the service provider, unless expressly stated otherwise:
- Pricing
- Quotations
- Payments
- Work quality
- Warranties
- Project timelines
- Refunds
- Cancellations
Empires Boost may assist in communication where appropriate but is not automatically responsible for resolving commercial disputes between independent parties.
10. Refund Request Process
To request a refund, users should contact our support team and provide:
- Full Name
- Registered Mobile Number or Email Address
- Order or Transaction Reference
- Date of Payment
- Amount Paid
- Reason for the Request
- Supporting Documents (if applicable)
Providing complete information helps us review requests efficiently.
11. Review of Requests
Each refund or cancellation request is reviewed individually. Approval or rejection depends on factors including:
- Nature of the purchased service
- Stage of service delivery
- Platform records
- Applicable contractual terms
- Legal obligations
- Supporting evidence
Submission of a request does not automatically create an entitlement to a refund.
12. Refund Method
Where a refund is approved, it will generally be processed using the original payment method used for the transaction unless otherwise required or agreed.
Processing timelines may vary depending on banking systems, payment partners, and operational requirements.
13. Chargebacks and Payment Disputes
Users are encouraged to contact Empires Boost before initiating a payment dispute or chargeback.
Where a chargeback is initiated without reasonable grounds, the Company reserves the right to suspend or restrict access to Platform services while the matter is under review, subject to applicable law.
14. Taxes and Fees
Where applicable, statutory taxes, government charges, payment processing costs, or other mandatory deductions may affect the final refund amount, subject to applicable law.
15. Changes to This Policy
Empires Boost reserves the right to modify this Refund & Cancellation Policy from time to time.
The updated version will become effective upon publication on the Platform unless otherwise stated.
16. Contact Us
Shivguru Enterprises
Brand: Empires Boost
Websites:
Email: support@empiresboost.com
For refund or cancellation requests, please contact us using your registered contact details and include all relevant transaction information.
17. Governing Law
This Policy shall be governed by the laws of India. Any disputes arising out of or relating to this Policy shall be subject to the jurisdiction of the competent courts in accordance with applicable law.